Privacy Policy
Effective: January 1, 2024 · Last updated: January 23, 2026
This Privacy Statement (the "Statement") describes the privacy practices of Phoenix Health Therapy LLC ("Phoenix Health Therapy," "we," or "us") in connection with our website at https://www.joinphoenixhealth.com (the "Website"). We may also have other privacy policies, set forth separately in writing, specific to certain categories of individuals, such as residents or citizens of certain jurisdictions.
To the extent that we collect, maintain, use, or disclose protected health information ("PHI") on behalf of or in connection with services provided to Phoenix Health Therapy or other "covered entities" under HIPAA, such information is also subject to the Notices of Privacy Practices issued by Phoenix Health Therapy or those other covered entities.
Our collection, maintenance, use, or disclosure of your health information might also be governed by other laws and regulations. We endeavor to comply with those laws and regulations, as applicable.
What Information We Collect
We collect the following types of information:
- Contact information, including your name, address, email address, and telephone number.
- Account login or verification information.
- Demographic information, including gender and age or date of birth.
- Health information, including medical history, current health condition, diagnoses, treatment, and health insurance.
- Financial information, such as payment card information or other financial account information, including insurance information.
- Internet or other network or device activity, such as browser type, device identifiers, IP address, and how you interact with our Website.
- Location information, including geolocation when using our Website.
- Electronic, audio, visual, or similar information, such as your communications with us.
- Other information that identifies or can be reasonably associated with you.
How We Collect Information
We collect information in three ways: (1) when you provide it to us; (2) when we collect it automatically; and (3) when we receive it from other sources.
Information you provide to us
You provide information when you register for an account, use our Website, communicate with us, or otherwise submit your information.
Information we collect automatically
- Cookies and similar technologies: Cookies allow us to collect browser type, time spent on the Website, pages visited, and language preferences. You can choose to decline cookies in your browser settings.
- Pixel tags, web beacons, and clear GIFs: Used to track user actions, compile statistics, and assess the effectiveness of our marketing.
- Analytics and advertising: We may use third-party advertising services to provide advertisements. These third parties may be members of the NAI, DAA, and eDAA.
- Do Not Track requests: Because there is no common agreement on how to interpret DNT signals, we may not take action in response to them.
- Location information: We may collect device location information, including precise geolocation. You may adjust your device location settings at any time.
- Purchase information and history: We may collect information about your transactions with us.
Information from other sources
We may collect information from business partners and service providers with whom we work.
How We Use the Information
- Provide services available through the Website, including scheduling, billing, and payment processing.
- Maintain, protect, and improve our Website or other products or services.
- Develop new applications or other products or services.
- Promote our Website or other products or services.
- Communicate and manage our relationship with you.
- Address legal issues, including compliance with laws and regulatory requirements.
How We Share the Information
We will not sell your information to data brokers or other third parties for money. We may, however, share your information as follows:
- Parent companies, affiliates, and subsidiaries — for purposes such as improving or promoting our products or services.
- Service providers, vendors, and other business partners — to provide, improve, or develop our Website or services (e.g., website hosting, data analysis, payment processing).
- Legal reasons — when we have a good faith belief that disclosure is necessary to comply with law, respond to legal claims, or protect safety.
- Business transfers — in connection with any reorganization, merger, sale, or other disposition of our business.
- Otherwise with your consent.
- Anonymized or aggregated information — which will not identify you individually.
How You Can Manage Your Information
If you need to make changes or updates to your personal information, you can speak with your provider or contact us at support@joinphoenixhealth.com.
Data Security
We maintain technical and organizational security measures designed to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. Unfortunately, no data transmission or storage system is 100% secure.
We store the majority of your PHI in our Electronic Health Record (EHR) system powered by SimplePractice, which implements multiple layers of bank-level encryption and has been certified through HITRUST for HIPAA compliance. Learn more about SimplePractice security →
Phoenix Health Therapy has signed a Business Associates Agreement (BAA) with the vendors that power both our EHR and Operations Management System to ensure they appropriately safeguard the PHI they receive.
Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this Statement, unless a longer retention period is required or allowed by law.
Links to Other Sites
Our Website may contain links to third-party sites and plug-ins not operated by us. We strongly advise you to review the privacy policies of any third-party sites you visit. We have no control over and assume no responsibility for their content or practices.
Children's Privacy
Our Website is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it promptly.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately after they are posted.
Contact Us
If you have any questions or comments about this Statement or would like to request a paper copy, contact us at privacy@joinphoenixhealth.com.