Terms of Use

1. Acceptance of Terms

Welcome to Phoenix Health ("we," "our," or "us"). By accessing or using our website located at www.joinphoenixhealth.com (the "Site") and our telehealth services (collectively, the "Services"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Services Provided

Phoenix Health provides specialized online mental health therapy and counseling services focused on perinatal mental health, infertility, postpartum support, and parenthood. Our Services are delivered via telehealth technologies.

3. Medical Disclaimer – Not for Emergencies

• Not Medical Advice: The content on our Site (blogs, resources, text) is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified health provider with any questions regarding a medical condition.
• Emergency Warning: Phoenix Health is not an emergency service. If you are experiencing a medical emergency, a mental health crisis, or are having thoughts of harming yourself or others, please call 911 immediately or contact the 988 Suicide & Crisis Lifeline (dial 988) in the United States.

4. Telehealth Consent

By using our Services, you consent to receive health care services via telehealth technologies (video conferencing, secure messaging). You acknowledge that:

• Telehealth allows for access to care without an in-person visit.
• There are potential risks, such as technical failures or interruptions.
• You are responsible for providing a private, secure, and distraction-free environment during your sessions.

5. User Eligibility and Responsibilities

• Age: You must be at least 18 years old to use this Site. Services for minors must be arranged by a parent or legal guardian.
• Accuracy: You agree to provide accurate, current, and complete information during the registration and intake process.
• Account Security: You are responsible for maintaining the confidentiality of your login credentials for our Client Portal and for all activities that occur under your account.

6. Payment, Insurance, and Cancellations

• Payment: You agree to pay all fees associated with the Services. We accept various forms of payment and major insurance plans as listed on our Site.
• Insurance: It is your responsibility to verify your insurance coverage. You are responsible for any copays, deductibles, or coinsurance fees not covered by your plan.
• Cancellation Policy: We require 24 hours' notice for cancellations. Missed appointments or cancellations made with less than the required notice may be subject to a cancellation fee of $100.

7. Third-Party Platforms

We may use third-party platforms (e.g., SimplePractice, Breely, Google Workspace) to facilitate scheduling, video sessions, and billing. Your use of these platforms is subject to their respective terms of service and privacy policies.

8. Intellectual Property

All content on this Site, including text, graphics, logos, and images, is the property of Phoenix Health or its content suppliers and is protected by United States and international copyright laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.

9. Privacy

Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal and health information in compliance with HIPAA and other applicable laws.

10. Limitation of Liability

To the fullest extent permitted by law, Phoenix Health and its providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or Services. Our liability is limited to the amount you paid us for the Service in the 12 months preceding the claim.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting to the Site. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

13. Contact Us

If you have any questions about these Terms, please contact us at: